Privacy Policy
Samrudhi Nature Retreat (“we”, “us”, “our”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [samrudhinatureretreat.com], make a booking, or interact with our services.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal information you provide directly, such as your name, email address, phone number, postal address, and payment details when you make a booking, fill out a form, subscribe to our newsletter, or contact us.
Booking information, including check-in and check-out dates, number of guests, room preferences, and special requests.
Automatically collected information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit, gathered through cookies and similar technologies.
Communications you send to us via email, WhatsApp, phone, contact forms, or reviews.
2. How We Use Your Information
We use the information we collect to:
Process and manage your bookings and payments; communicate with you about your reservation, enquiries, or requests; send booking confirmations, updates, and important notices; send promotional offers and newsletters where you have opted in; improve our website, services, and guest experience; comply with legal and regulatory obligations; and prevent fraud and ensure the security of our services.
3. Sharing Your Information
We do not sell your personal information. We may share it with:
Service providers who help us operate our business (such as payment processors, booking software, email and hosting providers), who are permitted to use it only to provide services to us. We may also disclose information where required by law, regulation, legal process, or governmental request, and to protect the rights, property, or safety of our guests, staff, or business.
4. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience. You can control or disable cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, withdraw consent to marketing communications at any time, and lodge a complaint with the relevant data protection authority. To exercise any of these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Samrudhi Nature Retreat